We are responsible for what we sell. If you are not completely satisfied with your purchase, we offer a free and easy No Questions Asked Exchange Policy *
- Exchange of the items purchased from Abitiapparels shall be allowed within 14 days from the date of delivery, provided the merchandise is in its original and saleable condition with the original invoice.
- In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, in its original packaging and tags. Any defective merchandise can be highlighted within the warranty period as specified for the item.
- Any exchange or returns for reasons other than the above, the shipping charges if any, will not be refunded.
- Merchandise bought during a sale will be exchanged within the same sale period only.
- If you return any merchandise purchased on abitiapparels.com at any abitiapparels store, you shall be issued an abitiapparels credit note against receipt of the merchandise, which may be redeemed against any purchases of an equivalent amount from any abitiapparels store within 2 months.
- If you request a return/exchange through courier collection, at the time of collecting the merchandise, you will be given a courier Airway Bill, which is to be retained for future reference. Please also keep a copy of the sales invoice for future reference, before handing over the return merchandise and original sales invoice to the courier. We will send the original invoice back to you through courier, after processing your return/exchange request.
- Refunds of payments charged to the Cardholder’s credit card will only be credited back to the Cardholder’s credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account as that is managed by the Cardholder’s issuing bank. In the case of nationalized banks, a delay can be expected for the refund to be visible in the account.
The expected time taken to dispatch the items is given against each product on the respective product details page. While we will try our best to dispatch products as soon as possible however in unusual circumstances the delivery of the products may take up to 15 days approx. as per local guidelines.
In the unlikely event that we are not able to deliver your order completely, we shall cancel the remaining undelivered part of the order, and send an email to you informing about the same. In such cases, your payment against the undelivered part of the order shall be refunded, in the manner, the payment was made
If your order has multiple items, these may ship from different locations in separate shipments. You will receive an email if the shipment does not contain all the items that you had ordered.
For any divergence or discrepancy in-order delivery, we request you to call our Customer Care 9619363738 or write to us at email@example.com within 2 working days from the date of receipt of delivery SMS or email communication, failing to do so, the claim shall not be accepted.
Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.